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Technical Support |
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Help |
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MOVEit Transfer Help |
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Information |
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PASSWORDS:
- Expire every 90 days
- Change password by either: logging in and clicking the 'My Account' link in the upper right or click the 'Request a password change' link from the sign-on page
- If you do not change your password before it expires, your account becomes Inactive and you will NOT receive notifications. You will need to contact Customer Support to unlock account to reset password.
PASSWORD REQUIREMENTS:
- Minimum Length: 12
- Minimum Complexity: 1 number, 1 character, 1 Upper case letter, and 1 lower case letter
MULTI-FACTOR AUTHENTICATION (MFA/2FA):
- From the 'My Account' link, choose Authenticator App or Email
- The Authenticator App uses the Microsoft or Google Authenticator app on your phone to generate a code you type as part of the login process
- The Email option will send you an email with a code to type as part of the login process
FILE FOLDERS:
- To ESS: This folder is where the customer uploads files to ES&S.
- From ESS: This folder contain files the customer can download.
- No other folders should be created within any of the County folders, as this can cause delays in the processing of information.
- Do Not upload files to the main folder (County folder). This also can cause delays. Use the To/From folders or another folder if there is a specialty project you've been directed to use.
UPLOADING FILES:
- File Names: Verify the name of your file is specific to the type of information or data it contains. ex. 071423 PB Sample Data1.csv
- Multiple Files: If you are uploading multiple files, compress them into a .zip file on your computer before uploading. This can save some time.
- Using Drag & Drop: 1. Navigate to the folder where you want to upload files. 2. Drag file(s) from your desktop or network drive and drop them on the page/folder. (You may not drag and drop from email, the file must be saved to your computer first.)
DOWNLOADING FILES:
Navigate to file(s) you want to download (usually in the 'From ESS' folder) and click the download icon to the far right of the file name.
Downloading multiple files:
1. Click the check box to the left of each file. Once all files you want to download are selected, scroll to the bottom of the file list, and click the 'Download' button.
2. The "ES&S Secure File Transfer" window will open followed by the "Browse for Folder" Window. Browse to the desired destination folder
3. Click OK
FAQ
Q: What can I do if my file is taking a long time to download or my session timed out while trying to download?
A: If you are using WiFi, mobile data or a hot spot as your internet source, it may not provide enough bandwidth. If possible, connect to a hard-wired internet source to provide the most bandwidth. Some browsers or firewalls also have timeout settings that may need to be adjusted if possible. SFT does not have a file limitation.
Q: Why am I no longer receiving notifications for files that are being sent to me?
A: Has your password expired? Once a password has expired and an account has been suspended you will no longer receive notifications and you must contact Customer Support at customersupport@essvote.com or 1.877.377.8683 option 6 to have your account reactivated.
Q: How can I prevent my password from expiring and my account from going dormant?
A: Passwords expire every 90 days. You may find it helpful to set a recurring calendar reminder at 80 days to remind you to change it. You can change your password once you are logged in by clicking on 'My Account' in the upper right. If you need to change your password without being logged on, you may click the 'Request a password change' from the sign on page.
Q: Why is my temporary password not working?
A: Type each character individually. Do not copy and paste the password as that can cause failures.
Q: Why are parts of my browser screen in a different language?
A: Clear the cache and cookies from your browser. Close the browser and open a new one. |
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Contact |
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Main Contact(s): ES&S Customer Support Coordination |
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Email Address: customersupport@essvote.com WARNING: Messages sent to this address may not be encrypted. Use Ad Hoc Transfer, a secure web form or other secure channel if your inquiry is sensitive.
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Phone Number: 1-877-377-8683 Option 6 |
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About |
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Privacy Policy |
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EULA |
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© 2001-2023 Progress Software Corporation and/or its subsidiaries or affiliates. All Rights Reserved.
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Client Information |
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IP Address: 18.191.236.174 |
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Browser: Mozilla Browser Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
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Return to the sign on page |
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